Frontline managers are not software programmers.
What we don't understand we can't manage.
The Future State in the process improvement lifecycle has achieved all it can in non-IT areas. Suggestions for IRM changes are relevant nickel and dime savings implemented by frontline staff based their non-IT skills. Its the IT workers that will save far more. The skill levels of the two groups are both needed and valuable in different ways. IT workers are valuable in their own way with their skills. Frontline managers haven't been trained to accept that difference and diversity IT workers bring to the table.
You can't embrace a skill diversity work group when you only want to hear your side and fear the unknown.
Many years ago a family brought a concern about the IRS hiring to a public school system future scholar group. Their child had worked hard attending high school in a homeless shelter to finish school. The group had helped their child apply to the IRS. We were all shocked when that kid got really negative reviews and was given the option to resign. The strange part was the kid had IT training and was one of the future scholar grads that had an associate degree.
You can't begin to embrace skill diversity when you don't retain workers.
What happened in the future scholar program is a big a clue for Future State. The program no longer advertises, promotes or helps students apply to the IRS. That had a ripple with local colleges not listing IRS jobs. The future scholar group was made up of volunteers from every walk of life. They never had any funding nor did they fundraise, they weren't a non-profit. They asked the question why were high school grads living blocks away from major employers not getting jobs. The grads applied to the employers to find the answer. The group was made up of teachers and parents. The answer was the companies including the IRS some far distance past was disappointed after hiring a local high school grad. That got passed from one manager to another until the doors were locked for future grads.
You can't create diversity in the workplace by feeding the poor to keep them in poverty when you don't want to hire them. Diversity can't be created by following outdated hiring and training policies designed to exclude.
Future State relies on Future Scholars.
Diversity requires inclusion and inclusion requires acceptance.
How are you going to get there when many policies and word game rules are culturally insensitive to outsiders that feel excluded? I hail from a city of many languages and speak so-so French but I do spell cheque the way it is spelled in my hometown. Diversity says that is OK.
Edited by user Saturday, June 2, 2018 5:22:15 PM(UTC)
| Reason: Not specified