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DHS

The Department of Homeland Security has a vital mission: to secure the nation from the many threats we face. This requires the dedication of more than 230,000 employees in jobs that range from aviation and border security to emergency response, from cybersecurity analyst to chemical facility inspector. [Their] duties are wide-ranging, but [their] goal is clear: keeping America safe. (source: www.dhs.gov)

Perhaps you are working for the DHS or interested in working for the DHS. Here is a forum to share your experience with the DHS.

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nelcom17  
#8381 Posted : Wednesday, November 29, 2017 4:23:37 PM(UTC)
nelcom17

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Hello Everyone, I have a question.

Are the following ISO 1 jobs:

Office of Customer Service and Public Engagement, Customer Engagement Center-West, Los Angeles, CA
or Customer Engagement Center-Midwest, Overland Park, KS,

glorified Customer Service positions? I guess they take calls all days to answer immigration-related
questions about their cases?

Thanks,

Nick
MGG  
#8382 Posted : Thursday, November 30, 2017 7:37:31 PM(UTC)
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Originally Posted by: nelcom17 Go to Quoted Post

Hello Everyone, I have a question.

Are the following ISO 1 jobs:

Office of Customer Service and Public Engagement, Customer Engagement Center-West, Los Angeles, CA
or Customer Engagement Center-Midwest, Overland Park, KS,

glorified Customer Service positions? I guess they take calls all days to answer immigration-related
questions about their cases?

Thanks,

Nick


Yes, they answer the phones and respond to emails about cases or complex general information that Tier 1 contractors cannot answer. They do not adjudicate but they know more than any other Immigration Officer because they deal with everything (most ISO specialize in 1 or 2 forms). They telework 3 or 4 days a week.

Edited by user Thursday, November 30, 2017 7:41:10 PM(UTC)  | Reason: Not specified

thanks 2 users thanked MGG for this useful post.
nelcom17 on 11/30/2017(UTC), nvan on 12/1/2017(UTC)
nelcom17  
#8383 Posted : Thursday, November 30, 2017 8:16:22 PM(UTC)
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Thanks MGG!
curious-george  
#8384 Posted : Friday, December 01, 2017 1:11:54 PM(UTC)
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Got my interim. One more question, what is the normal day to day attire for a field office?
Ellsn22  
#8385 Posted : Friday, December 01, 2017 2:07:31 PM(UTC)
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Originally Posted by: curious-george Go to Quoted Post
Got my interim. One more question, what is the normal day to day attire for a field office?



Congrats! I hear is more of professional business stature. For men it would be more suits. Which field office are you heading to if you don’t mind me asking. I be heading to the Nebraska field in January
nelcom17  
#8386 Posted : Monday, December 04, 2017 12:50:13 PM(UTC)
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Hello Everyone.

Has anyone received an interview invitation for ISO in Overland Park or Laguna Niguel yet?

Thanks,

Nick
Patriot1990  
#8387 Posted : Wednesday, December 06, 2017 6:25:04 PM(UTC)
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Originally Posted by: curious-george Go to Quoted Post
Got my interim. One more question, what is the normal day to day attire for a field office?


Congrats! I work at an office and wear a suit, but I'm part of a very small group. Most wear a shirt and tie with dress pants and shoes. Others wear a simple button down and sometimes have a fleece on when it is cold. To be honest, if you're working in a field office I really think a tie should be worn, but that's just my opinion.
SueH  
#8388 Posted : Thursday, December 07, 2017 5:48:49 AM(UTC)
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I have a Wonderlic essay coming up. Any suggestions for how to prepare since the topic isn't known in advance?
nelcom17  
#8389 Posted : Thursday, December 07, 2017 9:36:49 AM(UTC)
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Hello

Do ISOs in Service Centers have to go through different background investigations than ISOs in
Field Offices?

I have looked at different announcements and some say that they require a
Public Trust - Background Investigation, in which you have to fill out an SF-85P,
and others say they require a Security Clearance, which requires an SF-86.

Can anyone who has been hired recently for either type of position elaborate?

Thank You,

Nick
PFOL  
#8390 Posted : Thursday, December 07, 2017 10:01:14 AM(UTC)
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I'm am only a ISA and I had to go through a SF86 Secret for FO-Memphis. Got my interim in 19 days - 12/06/2017
thanks 1 user thanked PFOL for this useful post.
nvan on 12/7/2017(UTC)
nelcom17  
#8391 Posted : Thursday, December 07, 2017 10:07:53 AM(UTC)
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Thanks PFOL

So you work in a Field Office. Ok.

I appreciate your response. An interim of 19 days for a SF-86 is pretty fast. You must have lived in the same address or had the same
job for a long time or are pretty young. Good for you!

Nick
Tx11  
#8392 Posted : Thursday, December 07, 2017 10:41:19 AM(UTC)
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Hello guys,
Anyone interview for the Immigration services officer position located in Lincoln,Nebraska last week. My friend did his interview last Tuesday. Thanks
PFOL  
#8393 Posted : Thursday, December 07, 2017 10:53:59 AM(UTC)
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Originally Posted by: nelcom17 Go to Quoted Post

Thanks PFOL

So you work in a Field Office. Ok.

I appreciate your response. An interim of 19 days for a SF-86 is pretty fast. You must have lived in the same address or had the same
job for a long time or are pretty young. Good for you!

Nick


I start in Feb. Had a SECRET in the Army and currently work for Department of the Army.
thanks 1 user thanked PFOL for this useful post.
nvan on 12/7/2017(UTC)
PFOL  
#8394 Posted : Sunday, December 10, 2017 10:14:11 PM(UTC)
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Originally Posted by: nelcom17 Go to Quoted Post

Hello Everyone.

Has anyone received an interview invitation for ISO in Overland Park or Laguna Niguel yet?

Thanks,

Nick


Just got an offer for the Laguna Niguel, CA. Announcement LCIS-PJN-10032719-WSC. No interview and no tests.

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